Exchange & Return Policy

Last updated: 26 September 2026

We want every piece to fit and feel right. If it does not, here is how we put it right.

Exchanges

You can exchange an item for a different size or colour within 7 days of delivery, subject to availability. To be accepted, the item must be:

• unworn, unwashed and unaltered
• in its original condition with all tags attached
• returned in its original packaging with your order number

Each item can be exchanged once. If the size or colour you want is not available, we will give you store credit for the full value.

Damaged, faulty or wrong items

If your order arrives damaged or faulty, or is not what you ordered, message us within 48 hours of delivery with your order number and clear photographs. We will arrange a replacement or a full refund, and we pay for the return delivery.

Refunds

Damaged, faulty and wrong items are refunded in full, including the original delivery charge. For all other returns we offer an exchange or store credit rather than a refund.

Refunds are made by bank transfer within 7 to 10 working days of the item reaching us and passing inspection. For cash on delivery orders we will ask for your bank account details.

Items we cannot exchange

• items bought on sale, unless they are faulty
• items that have been worn, washed or altered, or have had their tags removed

How to start an exchange

1. Within 7 days of delivery, message us on WhatsApp or email hello@ayeshay.net with your order number and what you would like instead.
2. We confirm the exchange and send you the return address.
3. Send the item back, well packed. For size or colour exchanges the return delivery is at your cost; we pay to send the new item to you.
4. Once the item reaches us and passes inspection, we dispatch your exchange within 3 working days.

International orders

Exchanges for addresses outside Pakistan are handled case by case because of delivery costs and customs. Please message us before sending anything back.